Our October brown-bag webinar was a success!  Thank you to everyone that participated!!! We covered "How To Deal With Critical People". I hope everyone learned something helpful.

In case you were unable to make the webinar- don't worry!  We recorded the audio from the call and posted it below for you to download and listen to on your own time. 

Below you will also find the accompanying presentation so you can follow along with the audio.  

As we talked about earlier, I have been in the shoes of both the administrative assistant and the "boss." So I know first-hand how to respond and, unfortunately for my admin., know how to create unexpected requests.

I am pleased to provide you with the below exercise to help you"Handle Last Minute Requests Like You Knew They Were Coming". 

If you are like me, you're always looking for ways to improve what you do. Many professionals like us have no shortage of great ideas to meet challenges.    

 "A consultant is someone who borrows your watch to tell you the time, and then keeps the watch,” stated advertising executive Carl Ally in 1965. This was further popularized by Robert Townsend, former CEO of Avis, in his book, Up the Organization (1970).