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Assistant Webinar #2- Now available for download

In case you missed it, our second assistant webinar entitled, "How to be Impeccable with your Word" is now available for download along with some of the links we referred to during the call.  This Webinar provides tools to help you: 

Our Assistants' Webinar Is Now Available For Download

Our October brown-bag webinar was a success!  Thank you to everyone that participated!!! We covered "How To Deal With Critical People". I hope everyone learned something helpful.

In case you were unable to make the webinar- don't worry!  We recorded the audio from the call and posted it below for you to download and listen to on your own time. 

Below you will also find the accompanying presentation so you can follow along with the audio.  

Need-to-Know Process Leader Tactics

We put together the following example to show a few "Need-To-Know" Process Leader tactics.  

In this scenario, Rebecca manages Chocolate Cupcake production and services. She is charged with improving efficiency and effectiveness of the processes she manages while ensuring that any changes she makes positively impact the customer and other related company functions.  

The Secret to Handling Last Minute Requests, Like You Knew They Were Coming

As we talked about earlier, I have been in the shoes of both the administrative assistant and the "boss." So I know first-hand how to respond and, unfortunately for my admin., know how to create unexpected requests.

I am pleased to provide you with the below exercise to help you"Handle Last Minute Requests Like You Knew They Were Coming". 

The "Streamline Your Day" Exercise

It's Nina Segura here from Metaspire Consulting, and I'd like to share some tips that I learned as an administrative assistant. These tips helped me to stay organized and also start my own company!

As an assistant, sometimes I felt like I never had enough time to finish everything. Other times, I was waiting for someone or something to give me what I needed. Often, I had to address a customer or my boss' complaints, and it certainly wasn't always easy for me to get everyone to work together in the best way I knew they could.

Smooth The Resistance

If you are like me, you're always looking for ways to improve what you do. Many professionals like us have no shortage of great ideas to meet challenges.    

Should You Seek Management Input From a Third Party?

As the country is working its way through the recession, I haven’t seen NEW operational situations, what I have seen is a higher occurrence of operational managers and business process managers raising their hands to re-assess their vantage point.
 
Taking advantage of a third party point of view can significantly help with your operational planning and execution.

6 Deadly Wastes – do you need Lean Training?

OK, so there’s a recession and we’re all trying to find ways to increase our revenues and profit. One common way managers solve these problems is to increase sales. However, one other way to affect the bottom line is to start looking at how you can reduce waste in your business processes.

Top 10 Tips for Business Process Mapping

Business Process Mapping is a key foundation to your business’ process improvement. If carried out effectively, it can deliver improvements and redesigns which will exponentially increase efficiency and save your company money.

Keys to Efficient and Effective Healthcare Delivery

Worldwide multiple factors have caused the health care industry to become the diverse and complicated industry it is today. In the United States, the health care system is troubled by skyrocketing costs. In turn, the lack of affordability threatens the health, wellness and productivity for far too many. There are three keys to delivering an efficient and effective healthcare delivery process.