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Team-Based Problem Solving

Instructor: Kathleen Penley

Course Description:

This workshop will increase your basic understanding of continuous process improvement principles, methods and techniques.  See how using team-based structured problem solving processes improves customer satisfaction, removes waste from and enhances the speed of processes, and reduces variability and defects of work processes in all types of organizations – both service and production.

Who should attend?

•    Managers
•    Supervisors
•    Front line Personnel
•    Team Leaders
•    Functional Managers
•    Key Process Owners
•    Support Staff who need a working knowledge of process improvement and control

Benefits:
Successful projects are those that achieve their goals and sustain the momentum.  In this one-hour workshop, participants will:

•    Learn how to kick-off projects for success
•    Become familiar with two primary types of continuous improvement processes and when to use each
•    Learn the 5 steps of a systematic, structured problem solving process used by teams around the world
•    Be able to identify 8 different wastes in processes