Our friends over at American Express Open Forum just published one of my articles about how Lean methodologies can kickstart and sustain customer loyalty.
We all know how building a loyal customer base is important for long-term, healthy growth in a company. So in this article I share 8 specific strategies you can use to create actionable plans for doing just that.
Check it out over at the American Express Open Forum site, and please leave a comment letting me know how this info would impact your company.
I also have some other articles coming up in this series that AMEX asked me to do for them, and I can incorporate your feedback for this article into the upcoming pieces as well.
You can find the article here: 8 Ways To Build And Sustain Customer Loyalty By Going “Lean”