
8 Ways to Build and Sustain Customer Loyalty by Going “Lean”
Our friends over at American Express Open Forum just published one of my articles about how Lean methodologies can kickstart and sustain customer loyalty. Check it out!
Apr 24, 2012 | Business Process Improvement
Our friends over at American Express Open Forum just published one of my articles about how Lean methodologies can kickstart and sustain customer loyalty. Check it out!