A group of sailors were out in an old boat. The boat hit a rock and sprung a slow leak. The group began to fight over whose fault it was that they hit the rock. Then they argued over whose responsibility it was…
So your employees are not performing up to your expectations. They seem unmotivated and show little care for quality or customer service. What should you do? Your first thought may be to train your employees and their supervisors.
Organization change and improvement planning calls for the evaluation of people, systems and processes, as an on-going discipline. These are often top-down, organization-wide approaches. Developing change champions and supporting local initiatives takes visible leadership..
Many times a deficiency in employee performance (both management and non-management performance) is a symptom of an organizational design problem, and not what seems more obvious, i.e. an individual skill deficiency.