Part of understanding your business is also understanding your tool and technology architecture. According to The Open Group Business Executive’s Guide to IT Architecture:1 Effective enterprise architecture is critical to business survival and success and is the indispensable means to achieving competitive advantage through IT.”
system interaction model
Below is a systems interaction model which depicts the interactions between different types of technologies.
use case model
The Use Case Model is used to depict the interaction between business roles and technology used to enable business processes. This approach exposes the human/technology interfaces that exist within your business. By having this understanding, most organizations are well-positioned to understand more fully the impact of potential changes to systems and/or role structures.
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Organizational Development support for an extensive Capability Maturity Model Integration benchmarking project that identified $200 Million in technology savings by restructuring software development processes. We received assistance tying together leadership roles, and processes.
-- Daniel Bovarnick, Former Director Technology Global Reengineering American Express