business process improvement
keys to sustaining process improvements
Business Process Management (BPM) is a comprehensive methodology that helps design and maintains all aspects of an organization with the sole purpose of meeting and/or exceeding their customer’s wants and needs both effectively and efficiently. BPM attempts to continuously improve the business processes either in incremental steps or with radical changes. One way or the other, such ambitious endeavors requires equipping BPM practitioners with powerful computerized tools and an overarching infrastructure to enable a wide range of problem solving solutions. BPM tools can be classified in four groups:
(a) Strategy – utilizing tools like environmental influence and goal models, problem and opportunities models
(b) Analysis – using tools like business interaction models, organization and communication models, and process simulation
(c) Design – workflow and process models, use case and event models
(d) Implementation / Execution – creating sequence and operation models, business classes and system models
BPM is a combination of these tools (and some more) helping the business to document, understand, measure and improve their business processes. BPM help to create well documented and streamlined processes, which are essential to ensure consistency, traceability and focus towards shared strategy and performance goals.
Process Improvement Programs use a collection of practices to implement and improve overall process performance and quality management. The four main components of a quality program are Culture, Assessment, Measurement, and Governance.
Each dimension has a focus on providing a quality customer experience while looking at the efficiency and effectiveness of the process components as they relate to overall delivery. Metaspire’s tools in each of these areas will assist you with sustaining your process improvement effort.
For related information, see Change Management.
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