How to be Impeccable with Your Word
In case you missed it, our second assistant webinar entitled, “How to be Impeccable with your Word” is now available for download along with some of the links we referred to during the call.
Check it out here!
How To Deal With Critical People Webinar
Our October brown-bag webinar was a success! Thank you to everyone that participated!!! We covered “How To Deal With Critical People”. I hope everyone learned something helpful.
In case you were unable to make the webinar- don’t worry! We recorded the call and posted it below for you to watch on your own time. Enjoy!
Need-to-Know Process Leader Tactics
We put together the following example to show a few “Need-To-Know” Process Leader tactics.
In this scenario, Rebecca manages Chocolate Cupcake production and services. She is charged with improving efficiency and effectiveness of the processes she manages while ensuring that …
The Secret to Handling Last Minute Requests, like you knew they were coming
As we talked about earlier, I have been in the shoes of both the administrative assistant and the “boss.” So I know first-hand how to respond and, unfortunately for my admin, know how to create unexpected requests.
I am pleased to provide you with the below exercise to help you …
The “Streamline your Day” Exercise
It’s Nina Segura here from Metaspire Consulting, and I’d like to share some tips that I learned as an administrative assistant. These tips helped me to stay organized and also start my own company!
As an assistant, sometimes I felt like I never had enough time to finish everything.
Smooth the Resistance
If you are like me, you’re always looking for ways to improve what you do. Many professionals like us have no shortage of great ideas to meet challenges.
Roadblocks typically occur when there are conflicting priorities or constant interruptions.
BPE and Six Sigma – How can they Help my Company?
Gustavo Diaz has put together a great white paper on BPE and Six Sigma on how it can help your company succeed.
You can download the white paper here.
Do you have the Correct Time?
It is an unfortunate, but all too often a stubborn fact, that many consulting firms deserve the admonishment of their clients. But it is also unfortunate to paint all consulting companies with the same brush. That said, even consultants of the highest integrity must acknowledge that disparaging comments abound …
Process Management Improves the Horizontal Flow
A group of sailors were out in an old boat. The boat hit a rock and sprung a slow leak. The group began to fight over whose fault it was that they hit the rock. Then they argued over whose responsibility it was…
Choose the Right Training Consultant for your Company
So your employees are not performing up to your expectations. They seem unmotivated and show little care for quality or customer service. What should you do? Your first thought may be to train your employees and their supervisors.
Balancing Top-down and Bottom-up Change
Organization change and improvement planning calls for the evaluation of people, systems and processes, as an on-going discipline. These are often top-down, organization-wide approaches. Developing change champions and supporting local initiatives takes visible leadership..
Identify When it is a Training Issue and When it Isn’t.
Many times a deficiency in employee performance (both management and non-management performance) is a symptom of an organizational design problem, and not what seems more obvious, i.e. an individual skill deficiency.
Patient Wait Time & Cost
A Hidden Cost of Healthcare: Patient Time talks about time management in healthcare. This report is important because in many cases no one really understands how much time patients spend at the doctor.
The Role of Strategic Architecture
With massive regulatory and economic challenges we face today, many organizations strive to align organizational strategies with architectural decisions.
For most organizations, Information Technology driven efforts have not been effective in driving architectural decisions.
6 Deadly Wastes – Do you need Lean Training?
OK, so there’s a recession and we’re all trying to find ways to increase our revenues and profit. One common way managers solve these problems is to increase sales. However, one other way to affect the bottom line is to start looking at how you can reduce waste in your business processes.
Should you Seek Management Input from a Third Party?
As the country is working its way through the recession, I haven’t seen NEW operational situations, what I have seen is a higher occurrence of operational managers and business process managers raising their hands to re-assess their vantage point.
Top 10 Tips for Business Process Mapping
Business Process Mapping is a key foundation to your business’ process improvement. If carried out effectively, it can deliver improvements and redesigns which will exponentially increase efficiency and save your company money.
Metaspire provides a range of training courses to meet your process improvement needs.
Aligning HR with Business Strategy
Metaspire offers organizational and human resource development consulting. Request your free business consulting assessment today to get started.
