business process improvement

“Facilitated process modeling workshops for the development of Hewlett Packard’s Global Marketing Enterprise Architecture. Through these workshops HP realized a conservative $67 Million save in operating expenses within the first year.”
– Teresa Patrick, Hewlett Packard Global Marketing Operations

“We saved over $16 Million a year in Accounts Receivable.” – Fireman’s Fund Insurance

“While with American Express, Nina received the Chairman’s Premier Tier 1 Award for mapping the technical requirements for the Dispute Handling System. The net effect of Nina’s efforts was an estimated savings of $10M dollars a year.”
— Susan Erksine, American Express

“Also at American Express, Nina provided work direction to both business and technical areas within the Latin American-Caribbean regions. Tasked with the card portfolio migration, Nina was able to drive $14M dollars in net revenue savings within the first year.”
– Jayme Lima-Neto Director American Express

“After receiving her Lean Six Sigma Black Belt certification, Nina leveraged her training and began leading regional teams through process improvements and design. In one structural re-engineering effort with Corporate Travel (TNS) American Express recognized a $7M reduction in OPEX over a three-year period. The project was delivered on time and under budget.”
– Jim Grove American Express Reengineering

“Metaspire’s knowledge of business process, the ProVision tool and ProGuide methodology allowed for a BPE Competency to be formed as well as a successful launch of 7 major projects in less than one year.”
-Jocelyn Evans Transformation Director Excellus Blue Cross Blue Shield

“Since our strategic marketing plan was created by Metaspire, we increased revenue by 26% within the first quarter. With each new project, our staff now experiences deep pride and excitement. We are rejuvenated; keeping the corporation a happy and successful one.”
– Linda Thornberg President Audacity Recording Studios

provision business process consulting

“Able to organize complex projects and processes, distill them to their core essentials and deliver the desired end result. Extremely helpful in re-engineering our Direct Mail acquisition timeline and significantly accelerate our time to market.”
-Michael Elliott Senior Vice President, Marketing RBS Royal Bank of Scotland