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Patient Wait Time & Cost

A Hidden Cost of Healthcare: Patient Time talks about time management in healthcare. This report is important because in many cases no one really understands how much time patients spend at the doctor.

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Becoming a Better Business

A business culture is basically the sum total of everything that has been, and continues to be, ongoing attitudes and habits in an organization.

Knowing the various aspects of your culture can clearly guide you and your employees to a better understanding of your business goals, visions, and approaches to increased productivity.

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Never Cliche: Customer Service

The concept of customer service is aimed at keeping customers happy, improving profits, and minimizing customer complaints. Service is an approach to work, an attitude we bring with us each morning, and a philosophical and cultural point of view. Service should be at the core of every organization.