8 Ways to Build and Sustain Customer Loyalty by Going “Lean”
Our friends over at American Express Open Forum just published one of my articles about how Lean methodologies can kickstart and sustain customer loyalty. Check it out!
BPE and Six Sigma – How can they Help my Company?
Gustavo Diaz has put together a great white paper on BPE and Six Sigma on how it can help your company succeed.
You can download the white paper here.
Do you have the Correct Time?
It is an unfortunate, but all too often a stubborn fact, that many consulting firms deserve the admonishment of their clients. But it is also unfortunate to paint all consulting companies with the same brush. That said, even consultants of the highest integrity must acknowledge that disparaging comments abound …
The Role of Strategic Architecture
With massive regulatory and economic challenges we face today, many organizations strive to align organizational strategies with architectural decisions.
For most organizations, Information Technology driven efforts have not been effective in driving architectural decisions.
6 Deadly Wastes – Do you need Lean Training?
OK, so there’s a recession and we’re all trying to find ways to increase our revenues and profit. One common way managers solve these problems is to increase sales. However, one other way to affect the bottom line is to start looking at how you can reduce waste in your business processes.
Should you Seek Management Input from a Third Party?
As the country is working its way through the recession, I haven’t seen NEW operational situations, what I have seen is a higher occurrence of operational managers and business process managers raising their hands to re-assess their vantage point.
